privacy policy

 Effective Date: 5th February 2025

Introduction
Welcome to Silk & Stitch! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.

1. Information We Collect
When you visit our website, place an order, or sign up for our newsletter, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Browsing Data: IP address, browser type, device information, and website interaction details (collected via cookies and similar technologies).
• Communication Data: Any messages or inquiries you send us through email, chat, or contact forms.

2. How We Use Your Information
We use your information for the following purposes:

• To process and fulfil orders, including payment processing and delivery.
• To respond to inquiries, provide customer support, and improve our services.
• To send marketing and promotional communications if you have opted in.
• To enhance website functionality and user experience through analytics.
• To comply with legal and regulatory requirements.

3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Third-party partners who assist with order fulfilment, payment processing, website hosting, and email marketing.
• Legal Authorities: If required by law, to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to disable cookies, but some website features may not function properly as a result.

5. Data Security
We implement industry-standard security measures to protect your personal information. However, no online transmission is entirely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including:

• The right to access, update, or delete your information.
• The right to opt out of marketing emails (unsubscribe link included in every email).
• The right to restrict data processing or request data portability.

To exercise your rights, please contact us at e.g.studios.bespoke@gmail.com.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Silk & Stitch
Email: e.g.studios.bespoke@gmail.com

This Privacy Policy is designed to comply with applicable data protection laws, including GDPR and CCPA where applicable. If your business operates in a specific jurisdiction with additional privacy requirements, consult a legal professional to ensure compliance.